RETURNS POLICY

RETURNS POLICY

If you're not happy for any reason, you can return any of your purchased items within 30 days of receiving your order, provided the items are unused and in their original condition. We reserve the right to reject any returns that appear heavily used more than trying on the pair once.

Any order that has been purchased on sale or with a discount voucher can only be returned for an exchange or gift card. 

All prescription sales are final and cannot be returned for a refund, so please be sure you check the frame measurements and the style before securing your order.

If the item you received is faulty, please contact customer services quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return. You have 30 days from receipt of the faulty item to return it to us. Please allow up to 7-10 Working Days for the return to be processed. Please note RASA will charge a 10% restock fee on non-faulty returns.

I haven't Received my order:

If your order has taken longer than a week to arrive from dispatch, feel free to contact us and we will be able to inform you further.

I received the wrong item:

If the item you received is not what you originally ordered, please contact customer care quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return.

Returns due to Incorrect Address or Unpaid Customs Duty:

Any order(s) that are returned from the courier due to an incorrect or incomplete address will be sent an email for the shipping fee to be repaid. If this isn't repaid within 30 days a Gift Card for the value of the order will be issued.

Any order(s) that are returned due to Unpaid Customs Taxes, will be given a gift card for the value of the original order (minus shipping). The customer will be emailed regarding this and can then use the Gift Card to re-order again.